Delivery & Order Processing Update

Last Updated December 18th 2024

*We have closed for our Christmas break and will return Monday January 6th 2025

Processing Times

  • Please expect delays and allow the team extra time when we re-open to process all orders on a first in first out basis. All express orders will be prioritised
  • Excluding Express orders which we prioritise for dispatch same-day (Order by 11am for Express Delivery & 2pm for Express Pick Up)
  • If you don't need a quick delivery but just want to skip our packing queue add Express Packing to your cart!

Delivery Update

  • We have been seeing delivery delays across Australia due to wild weather, bushfires and flooding causing railway and road closures in some areas.
  • Click here to see How To Track Your Delivery and what to do if your parcel is delayed.
  • We unfortunately cannot provide any compensation for slow/late deliveries anywhere across Australia.
  • Express delivery is the best option if your order is urgent, but please contact us prior to ordering for advice with urgent orders/deadlines as our staff are very helpful and can let you know your options.

Click & Collect Update

  • To avoid disappointment please wait for notification that your order is ready to collect before you come to the warehouse.
  • Collection hours from our warehouse are 8:30am - 3pm only from Monday to Friday, closed weekends and public holidays.

 

Delivery Information

Go to Page
 

Showroom Visits

Go to Page